Player Privacy Policy

This Privacy Policy explains how SpinLynx collects, uses, stores, and protects personal and technical information when you register, play, place bets, deposit or withdraw, or otherwise use our services. We take user privacy seriously and describe the types of data we handle, how we use it, your choices, and how to contact us through the site or account support tools.

Types of data we collect

We collect a range of information to provide account services, process transactions, maintain security, and improve the platform. Collected data falls into three main categories.

Personal data

This includes information you provide during registration and verification - for example name, date of birth, email address, postal address, phone number, and identity documents when required for verification. We also record account credentials, contact preferences, and any communications you send to support.

Technical data

Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers, and log data. We use this data to maintain service availability, secure accounts, and optimise the site for various devices.

Transactional data

Transactional data includes deposits, withdrawals, wagers, game play history, bet details, payment method identifiers, and related receipt or confirmation data. We may also collect records of disputes, chargebacks, and support interactions linked to transactions.

How we use your information

We use collected data to create and manage accounts, carry out KYC and anti-fraud checks, process payments, deliver customer support, and perform risk and compliance assessments. Data also helps us improve site reliability, prevent abuse, and provide tailored settings or account notifications. We do not use personal information for purposes outside those communicated to you without your consent.

Data protection practices

We take reasonable technical and organisational measures to protect data from unauthorised access, alteration, disclosure, or destruction. Protections include encrypted transmission, access controls, secure storage, and regular security reviews. Access to personal data is restricted to staff and contractors who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to support authentication, session management, site performance, and analytics. Some cookies are essential to operate the service, while others help us understand user behaviour and improve features. You can manage cookie preferences through your browser or the site cookie settings, keeping in mind that disabling certain cookies may affect functionality.

User rights

You have rights regarding your personal data, including the ability to access the personal information we hold about you, request correction of inaccurate data, and request deletion where applicable. We will consider requests in line with legal and operational requirements, and may retain certain records where necessary to comply with obligations or resolve disputes.

Access, correction and deletion of data

To access, correct, or request deletion of your data, use the account settings or submit a request through the in-site support form. We may ask you to verify your identity before fulfilling requests. Certain requests may be limited when information is required to maintain account security, complete pending transactions, or comply with legal obligations.

Information sharing and third parties

We may share data with service providers that support payment processing, identity verification, security, and hosting. We may also disclose information to respond to legal requests or prevent fraud and abuse. Where we share data, we require partners to protect it and to use it only for agreed purposes.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on the site and reflected in the policy date. We encourage you to review the policy periodically for the latest information about how we handle personal data and your rights.